Guest Service Agent

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service, and providing outstanding service to guests. The role involves acting as an advocate for the hotel, creating personal experiences, and developing relationships with guests.

Requirements

• High school diploma or general education degree (GED) required
• Previous experience in a Front Desk or customer-facing role is preferred
• Knowledgeable of immediate area, services, attractions, and events
• Flexible schedule, able to work evenings, weekends and holidays
• Work well under pressure, dealing with many arrivals and departures within a short period of time
• Familiar with hotel systems and operations, and the ability to enter in information accurately

Benefits

• Medical
• Dental
• Vision