Customer Success Manager (Dutch Speaker)

Customer Success Manager (Dutch Speaker) role at RoomRaccoon, a fast-growing hospitality SaaS company. As a CSM, you will help hotel partners achieve maximum value from our solutions and identify growth opportunities.

Requirements

• Native or fluent in Dutch, with professional proficiency in English.
• Minimum 2+ years of experience in Customer Success, Account Management, or related client-facing role in SaaS or tech-enabled services.
• Strong communicator with excellent interpersonal skills; confident in leading conversations with stakeholders at all levels.
• Comfortable identifying and driving commercial opportunities within existing accounts.
• Self-starter who thrives in a fast-paced, tech-driven environment.
• Organised, detail-oriented, and capable of juggling multiple priorities under pressure.
• Empathetic and customer-obsessed, with a proactive mindset and a bias for action.

Benefits

• Mac environment
• Performance bonuses
• Employee Equity Scheme
• Annual training budget
• Annual Hotel experience
• Birthday leave
• Long service leave and bonuses
• Quarterly team building budgets & office massages
• Friday lunches on us