OS4 - Customer Service Representative (Outbound call focused)

We're seeking a personable and organized Customer Service Representative to join our client's customer service team. This role balances outbound calling (30-40%) with administrative and email support (60-70%).

Requirements

• Proficient English communication skills (C2 level) - both written and verbal
• Minimum 2 years of customer service experience required
• Proven ability to handle both phone and email customer support
• Strong conflict resolution and de-escalation skills
• Experience with CRM systems and email management
• Excellent organizational skills with ability to manage varying workloads
• Reliable internet connection (25MB+) and quiet home office setup (computer, monitor, headset)

Benefits

• Paid Time Off