Senior Billing Operations Associate

As the newest member of the Team at Rockbot, you will have the opportunity to provide high-level, white-glove billing and account support to our ever-growing customer base. Our perfect team member is passionate about working closely with customers to offer solutions to their billing and account-level questions.

Requirements

• 4+ years experience in a technical or software-based billing-related support position (email, phone, chat or live)
• Experience with Netsuite is preferred
• Extreme attention to detail and strong computational skills
• Excellent written and verbal communication skills
• Ability to collaborate in a team environment, as well as work as an independent contributor
• Must be able to prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment
• You are a self-motivated problem solver, with a can-do attitude
• Experience with subscription-based billings is a plus
• Experience with Netsuite, Avalara, ZenDesk and G Suite is a plus

Benefits

• Market-based pay
• Variable commission based on KPIs and goals
• Equity
• Benefits for all team members