Rittal North America has a strong tradition of innovation and takes pride in a progressive approach to engineering. The Customer Quality Engineer acts as the primary liaison between Rittal and global customers for all product quality matters, with a strong focus on supporting New Product Introduction (NPI) and Advanced Product Quality Planning (APQP) activities.
Requirements
- Serve as the main point of contact for global customer quality concerns, complaints, and audits
- Lead root cause analysis and corrective/preventive action processes for customer-reported issues using tools such as 8D, Fishbone, DMAIC
- Communicate resolution plans and updates to customers professionally and promptly
- Monitor and report customer quality metrics (defect rates, warranty claims, satisfaction scores) and drive improvement initiatives
- Lead quality planning activities for new product launches in alignment with APQP requirements
- Participate in NPI activities to integrate customer requirements into design and manufacturing
- Collaborate with cross-functional teams (Engineering, Production, Supply Chain) to ensure robust quality standards during product development
- Validate manufacturing processes through capability studies and PPAP submissions
- Ensure compliance with ISO 9001:2015 and customer-specific quality requirements
- Support internal and external audits, including customer and regulatory audits
- Maintain accurate documentation (control plans, FMEAs, inspection criteria) and records for quality activities
- Identify opportunities for process improvement and cost reduction without compromising quality
- Drive quality improvement initiatives using Lean, Six Sigma, and other problem-solving methodologies
Benefits
- Above-average benefits available on the 1st of the month after you start
- 401K Match
- Opportunities for professional development and certifications
- Collaborative, innovative work environment
