Technical Support Engineer (Tier 1)

We are looking for a Technical Support Engineer (Tier 1) to provide technical support to RingCentral's customers. The successful candidate will have a high school diploma, excellent communication skills, and at least 2 years of experience in technical support and customer service.

Requirements

• High school diploma
• English proficiency level of C1/C2
• Minimum of 2 years of work experience in technical support and customer service
• Basic Knowledge on VOIP, networking, routers and modems
• Strong customer service orientation
• Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
• Effective organizational skills and time management skills
• Strong communication and collaboration skills

Benefits

• Mediclaim benefits
• Paid holidays
• Casual/Sick leave
• Privilege leave
• Bereavement leave
• Maternity & Paternity leave
• Wellness programs & coaching
• Employee referral bonus
• Professional development allowances
• Night shift allowances