Implementation Engineer (US timezone 14:00-23:00)

We're looking for an Implementation Engineer to drive the implementation of RingCX and RingCentral Contact Center (RCCC) functionality within new Contact Center designs, builds, and training. The ideal candidate will have a strong background in contact center platforms and tools, excellent communication skills, and a strategic thinking mindset.

Requirements

• Manage the implementation of Contact Center projects, ensuring that all tasks are completed on-time and within budget.
• Assess solution specifications in light of customer requirements and recommend solution designs and changes that optimize value for both the customer and RingCentral.
• Complete customer facing documentation throughout the implementation process- such as meeting presentations, business requirements documents, sign-off agreements, etc.
• Provide consultation to customers ensuring that the full benefits of the proposed solutions are being delivered to them.
• Troubleshoot and solve complex problems
• Develop and maintain positive and productive relationships with clients

Benefits

• Well-coordinated professional team
• Cutting edge technologies
• Interesting and challenging tasks
• Dynamic project
• Great opportunities for self-realization
• Professional and career growth
• Additional Health and Life Insurance Package
• Employee Assistance Program
• 25 vacation days
• 200 BGN Food Vouchers
• 120 BGN Gross as part of the salary for Working Expenses Allowance