We are looking for a Director, Product Management to spearhead our Contact Center AI product line and shape the future of RingCentral's AI offerings.
Requirements
- Develop and articulate a clear product vision and strategy for AI-driven contact center solutions
- Identify market opportunities, customer needs, and emerging trends to inform product development and positioning
- Align product strategy with RingCentral’s overall business goals and objectives
- Track key performance indicators (KPIs) and measure the success of Contact Center AI products
- Create and manage a comprehensive product roadmap, prioritizing features and enhancements based on business impact and customer value
- Lead cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and launch
- Oversee the entire product lifecycle, from ideation and requirements gathering to development, testing, and deployment
- Leverage advanced conversational AI technologies, including LLMs and prompt engineering, to create innovative solutions that enhance customer interactions and operational efficiency
- Drive the development and integration of AI features such as natural language understanding, sentiment analysis, chatbots, and predictive analytics into our contact center platforms
- Champion the development of AI solutions across various contact center functions, including quality management, agent assistance, workforce management, and more
- Stay updated on industry advancements in AI and ensure our products remain competitive and cutting-edge
- Develop go-to-market strategies with marketing and sales teams to drive product adoption and customer engagement
- Engage with customers, partners, and stakeholders to gather feedback, understand pain points, and identify opportunities for improvement
- Champion a customer-centric approach to product development, ensuring our AI solutions address real-world challenges and deliver significant value
- Provide leadership and mentorship to a team of product managers, fostering a culture of innovation, collaboration, and continuous improvement
- Work closely with engineering and data science teams to ensure technical feasibility and successful implementation of AI features
- Collaborate with other product leaders to ensure alignment and integration across RingCentral’s product portfolio
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- 401K match and ESPP
- Paid time off and paid sick leave
- Wellness programs including 1:1 coaching and meditation guidance
- Paid parental and pregnancy leave and new parent gift boxes
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Parental support for children with developmental and learning disabilities
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts program
