Sr. Client Success Manager (Hybrid CS/Implementation)
RightwayDallas, Texas, United States • New York, New York, United States • Denver, Colorado, United States
Posted August 21, 2025
130000 - 145000 USD year
Full Time
About the Company
Rightway is a technology and services company dedicated to simplifying the healthcare experience for clients and members. Specializing in Care Navigation and PBM (Pharmacy Benefit Management) services, Rightway focuses on streamlining processes and improving outcomes through innovative solutions. The company's core value proposition lies in its ability to enhance accessibility and efficiency in healthcare delivery, making complex systems more manageable for all stakeholders.
Job Description
Rightway is seeking a dynamic Client Success Manager to manage the entire client journey, from onboarding to ongoing account management. This hybrid role combines project management and relationship-building skills. The ideal candidate will deliver high-quality pharmacy benefits and drive client satisfaction. Responsibilities include managing client accounts, leading meetings, generating reports, and participating in industry webinars.
Requirements
- Manage client account relationships.
- Develop and manage project plans.
- Track client interactions and resolve escalations.
- Gather client requirements for annual open enrollment.
- Participate in industry forums.
Benefits
- Competitive salary
- Opportunities for professional development
- Inclusive work environment
