Customer Success Manager - Strategic Accounts

Customer Success Manager - Strategic Accounts at Richpanel, an AI-first customer service platform. Own end-to-end success for a portfolio of high-value customers, driving adoption, measurable outcomes, renewals, and growth.

Requirements

• 4+ years of experience in Customer Success or Account Management in SaaS
• Proven track record of owning renewals, onboarding, adoption, and expansions
• Experience conducting QBRs/MBRs with senior executives, tying product adoption to ROI
• Strong problem-solving skills
• Excellent communication and storytelling abilities
• Hands-on approach
• SaaS experience required; e-commerce or CX automation experience preferred
• B.Tech degree or equivalent
• Strong technical aptitude, project management, and analytical skills

Benefits

• Competitive salary and performance-based bonuses
• Opportunity to work with cutting-edge AI technology
• Modern, chic office space in a vibrant neighbourhood
• Quarterly team outings and off-sites
• Chance to make a meaningful impact in a rapidly growing startup