Client Service Associate

Rho is a company on a mission to make finance frictionless for business. As a Client Service Associate, you will provide effective and timely assistance to clients over live chat, phone, and email, and contribute to client satisfaction while developing skills in customer service.

Requirements

• 2+ years of experience in customer service, specific financial services or startup exposure preferred
• Self-motivated with the ability to work independently during late evening hours with minimal supervision
• Good judgment and decision-making skills when handling cases solo
• Strong communication skills with the ability to explain complex concepts clearly to clients
• Basic understanding of finance concepts: banking, credit cards, and accounting principles
• Comfortable working in a fast-paced environment and adapting to changing priorities
• Bachelor's degree preferred

Benefits

• Diversity and inclusion are core values at Rho
• Reliable attendance and being the primary point of contact for clients during evening hours