Client Support Representative
Rho IncDurham, North Carolina, United States
Posted October 23, 2025
40000 - 60000 USD year
Full Time
About the Company
Rho is a global, full-service CRO committed to innovation and creating positive outcomes for their employees and the world.
Job Description
Rho is seeking a Client Support Representative to join their Support Team, providing Tier 1 support for proprietary and third-party software tools used in clinical trials. This role involves assisting clients with software related questions, study tracking, and user provisioning. The company values collaboration, innovation, and a supportive work environment.
Requirements
- University degree along with 2 years of work experience
- Strong analytical and problem solving skills
- Effective oral and written communication skills
- Comfort using and troubleshooting computer and software issues
- Ability to shift focus quickly
- Ability to handle confidential data
- Ability to be on-call
Benefits
- Medical
- Vision
- Dental
- HSA
- FSA
- EAP
- Life & Disability Insurance
- 401(k)
