Patient Eligibility Coordinator - 2nd Shift

Responsible for building working relationships, solving problems and supporting patients while they learn the coverage options on both a federal and state level. An On-Site Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients.

Requirements

• Handles a high volume of face-to-face interactions with patients
• Communicate clearly, timely, and positively with patients
• Good communication skills and interpersonal skills
• Ability to learn quickly and navigate effectively through multiple systems
• Professional attitude, and able to maintain composure in urgent or confrontational situations
• Effective critical thinking, problem solving and decision-making skills
• Display strong organization/time management skills
• Work independently and must be multi-task oriented
• Team player attitude
• Collects and reviews patient information to determine patient's eligibility
• Prepares documents and reviews them for accuracy and completeness
• Maintains and/or creates files or record keeping systems
• Completes various insurance application after determining patient's eligibility
• Provides account follow up on a routine basis
• Ensures adequate documentation is maintained
• Develops and retains professional relationship with hospital staff
• Maintains confidentiality at all times (i.e. PHI and HIPAA)
• Any other duties as assigned by management