Manager, Enterprise Customer Success Team
RevolutionPartsUnited States
Posted December 4, 2025
Full Time
About the Company
RevolutionParts, headquartered in Phoenix, Arizona, delivers an enterprise‑ready e‑commerce platform that powers over $625 million in annual auto‑parts sales across North America. Founded in 2014, the company enables dealers and parts sellers to reach millions of buyers through dealership sites, dedicated web stores, and marketplaces such as Amazon and eBay, while streamlining shipping, reducing obsolescence, and cutting operating costs. Its suite of tools—including advanced inventory management, cross‑channel fulfillment, and targeted marketing services—delivers higher customer satisfaction and lower overhead. RevolutionParts positions itself not just as a software provider but as a strategic partner, offering dedicated onboarding, ongoing support, and continuous innovation to help sellers thrive in a competitive market.
Job Description
RevolutionParts is seeking a Senior Manager of Customer Success (Enterprise) to oversee the team that manages the accounts of our enterprise customers on their post-sale journey.
Requirements
- Directly manage a team of Enterprise CSMs
- Work with the VP of CS to define the customer journey
- Contribute to the development of processes for the Customer Success team
- Own the overall team performance and pacing towards all KPIs and goals
- Train and coach team members
- Active participation in hiring and interviewing new members of the team
- Implement and manage reports on data, activity, and performance of the team
- Identify growth opportunities within your team's book of business
- Work with other leaders companywide to ensure customer needs are heard, understood, and prioritized
Benefits
- 401K match
- Parental leave
