Director of Customer Success

Revenue.io is seeking a Director of Customer Success to lead and scale a global team of passionate CSMs while directly managing a portfolio of strategic enterprise customers. The role involves driving adoption, growth, and retention across our customer base—using AI-powered insights, scalable programs, and deep executive partnerships to deliver measurable business impact.

Requirements

• 10+ years of experience in Customer Success or Account Management within SaaS, including 5+ years leading and developing CSM teams
• Proven success driving retention, expansion, and customer health in complex, enterprise-level accounts
• Strong experience with Salesforce, CS automation tools, and AI-driven workflows to scale engagement and insights
• Strategic and analytical mindset—able to balance data-driven decision-making with human-centered leadership
• Excellent communication and executive-level presence with the ability to influence at all levels, both internally and externally
• Deep understanding of the art and science of relationship management, value realization, and business impact storytelling
• A passion for innovation, adaptability, and continuous learning in a fast-moving environment
• Experience partnering cross-functionally with Sales, Support, Implementation, Marketing, Product, and Operations to deliver cohesive customer outcomes
• Builder mentality—comfortable with ambiguity, process creation, and scaling programs from the ground up

Benefits

• Paid parental leave (after 1 year of service)
• Flexible time off (US only)
• Competitive salary and stock options
• Multiple medical plans to choose from including HSA and FSA
• Work from home flexibility