Spécialiste, support CRM / CRM Support Specialist

The CRM Support Specialist provides technical and functional support for the Microsoft Dynamics 365 (on-premise) CRM. The role includes troubleshooting incidents, managing user access, validating data and client file imports, and contributing to continuous improvement of support processes and documentation.

Requirements

• 1 to 2 years of experience in a support role
• Knowledge of Microsoft Dynamics 365 on-premise
• Post-secondary diploma in Computer Science or Information Technology
• Professional proficiency in French and English
• Strong problem-solving skills and interest in technical analysis
• Knowledge of SQL and database management
• Proficiency with Microsoft Office tools
• Familiarity with tools such as ManageEngine, JIRA, Confluence

Benefits

• Group insurance
• Health Spending Account
• Employee & Family Assistance Program
• Telemedicine
• Access to the retirement savings plan with employer contribution
• 7 personal days
• Birthday leave
• Bonus program
• Training reimbursement program