The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication.
Requirements
- Address customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints.
- Identify sales opportunities associated with customer enquiries.
- Provide first line technical and clinical assistance and escalate the issue to relevant teams for timely resolution.
- Handle customer orders for medical supplies and equipment.
- Create and/or maintain client account records.
- Track deadlines and manage tasks in web based tools.
- Support members of cross functional teams and developing and maintaining positive customer relations.
- Collaborate with various departments to meet service sales goals.
- Document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended.
- Provide metrics to the management team as required.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance