Retail Sales Assistant (Hourly) - AU Yokine (WA)

The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication.

Requirements

• Address customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints.
• Identify sales opportunities associated with customer enquiries.
• Provide first line technical and clinical assistance and escalate the issue to relevant teams for timely resolution.
• Handle customer orders for medical supplies and equipment.
• Create and/or maintain client account records.
• Track deadlines and manage tasks in web based tools.
• Support members of cross functional teams and developing and maintaining positive customer relations.
• Collaborate with various departments to meet service sales goals.
• Document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended.
• Provide metrics to the management team as required.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance