Regional Technical Service Engineer - South

ResMed is a global leader in connected devices and digital health. We help millions of people sleep, breathe, and live better lives. As a Regional Technical Service Engineer - South, you will be responsible for planning and developing service strategies that align with the company’s objectives.

Requirements

• Bachelor’s degree in Biomedical Engineering, Electronics/Electrical Engineering (B.Tech/B.E) or equivalent.
• 6-8 years of experience servicing medical devices or similar technology-driven products.
• Strong customer service orientation with a passion for exceeding customer expectations.
• Proven ability to plan, implement, and monitor service strategies and audit programs.
• Experience managing service quality metrics such as first-time fix rates, turnaround times, and compliance.
• Demonstrated ability to analyze data and create dashboards/reports to guide decision-making.
• Proactive mindset with a drive to identify opportunities for continuous improvement.
• Excellent communication and interpersonal skills to build productive relationships with internal teams and external distributors.
• Effective cost management experience within a service or technical support function.