ResMed is a global leader in connected devices and digital health. We help millions of people sleep, breathe, and live better lives. As a Regional Technical Service Engineer - South, you will be responsible for planning and developing service strategies that align with the company’s objectives.
Requirements
- Bachelor’s degree in Biomedical Engineering, Electronics/Electrical Engineering (B.Tech/B.E) or equivalent.
- 6-8 years of experience servicing medical devices or similar technology-driven products.
- Strong customer service orientation with a passion for exceeding customer expectations.
- Proven ability to plan, implement, and monitor service strategies and audit programs.
- Experience managing service quality metrics such as first-time fix rates, turnaround times, and compliance.
- Demonstrated ability to analyze data and create dashboards/reports to guide decision-making.
- Proactive mindset with a drive to identify opportunities for continuous improvement.
- Excellent communication and interpersonal skills to build productive relationships with internal teams and external distributors.
- Effective cost management experience within a service or technical support function.