Help Desk Technician
ReplitCalifornia, United States
Posted February 20, 2026
Full Time
About the Company
Replit is an agile software development platform that empowers users to create applications through natural language interfaces. With a global community of millions of developers and over 500,000 business customers, the company removes traditional barriers to coding, making software creation accessible to non‑technical users. Its core offerings include an in‑browser IDE, collaborative coding tools, and AI‑powered assistants that guide users from idea to deployment. Replit’s culture emphasizes inclusivity, rapid experimentation, and a commitment to open‑source collaboration, positioning it as a leader in democratizing software development.
Job Description
Replit is looking for a Help Desk Technician to provide onsite support at its Foster City, CA office, troubleshooting hardware and software issues, and administering its cloud-first tech stack.
Requirements
- 1+ years of IT support experience
- Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics, and system configuration in an enterprise environment
- Experience supporting Google Workspace administration and end-user troubleshooting
- Familiarity with endpoint management/MDM platforms (Kandji preferred)
- Understanding of identity and access management concepts such as MFA and SSO
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Experience supporting video conferencing and AV systems (Google Meet preferred)
- Familiarity with IT ticketing systems
- Strong organizational skills and ability to manage multiple concurrent requests
- Excellent verbal and written communication skills with a customer-first mindset
Benefits
- Competitive Salary & Equity
- 401(k) Program with a 4% match
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In Office Amenities
