Senior Helpdesk Engineer (MSP + WFH + Benefits)

We’re looking for a hands-on senior IT professional who can support clients at all levels while also leading or assisting with IT projects and driving innovative solutions.

Requirements

• Previous experience working in an MSP environment
• Excellent communication skills
• Strong attention to detail and follow-through
• Demonstrable experience working with Windows systems (client/server) and O365 administration
• Proficiency in advanced troubleshooting methodologies
• Scripting skills, particularly in PowerShell
• Experience with VOIP systems and a solid understanding of network infrastructure
• Familiarity with RMM and PSA platforms used in MSP environments
• Ability to handle difficult tasks, set proper expectations, and deliver solutions within a reasonable timeframe
• Out-of-the-box thinker – proactive, creative, and always looking to improve processes
• Willingness to go the extra mile to ensure client satisfaction
• Ability to “figure things out,” even when facing new or unfamiliar technologies

Benefits

• Permanent Work from Home
• Competitive Salary
• HMO
• Mental health programs
• Maternity Assistance thru HMO
• Paid Vacation Leave
• Technology Allowance
• Internet Allowance
• Weekly Payout
• Career growth and advancement