Customer Support Engineer

Crossmint is building the infrastructure layer for web3, starting with NFTs. We are trusted by over 7,000 brands and developers and have built a suite of powerful APIs for enterprises to create and distribute NFTs at scale.

Requirements

• Excellent written and spoken English
• 4+ years experience in Customer Success Engineering or a technical engineering role
• Ability to troubleshoot problems, develop expert product knowledge, and educate customers
• Ability to identify repeated patterns and build the case for product features that increase efficiency and improve customer experience
• Ability to protect sensitive consumer data and handle fraud concerns
• Excellent verbal and written communication skills
• Ability to navigate multiple clients and relationships

Benefits

• Free food and drinks
• Flexible working hours
• Professional development opportunities
• A supportive and inclusive work environment