The company is seeking a Junior Helpdesk Technician to provide excellent customer service and resolve technical issues remotely. This entry-level role is ideal for tech-savvy individuals and offers opportunities for career progression within a fast-paced, supportive environment. Responsibilities include client support, ticket management, monitoring tools maintenance, and team collaboration.
Requirements
- Strong communication skills with active listening
- Basic understanding of operating systems, business apps, and network systems
- Comfortable working under pressure and focusing on client-oriented approach
- Fast, accurate typing with a calm, client-focused attitude
- Excellent attention to detail and reliability
- Access to a reliable laptop and stable internet connection
- Experience with ticketing systems (preferred) or familiarity with RMM platforms
Benefits
- Perks
- Birthday off
- Relaxed and supportive team environment
- Work-from-home flexibility
- Ongoing training for career growth
- Career Growth Opportunities