Junior Helpdesk Technician

The company is seeking a Junior Helpdesk Technician to provide excellent customer service and resolve technical issues remotely. This entry-level role is ideal for tech-savvy individuals and offers opportunities for career progression within a fast-paced, supportive environment. Responsibilities include client support, ticket management, monitoring tools maintenance, and team collaboration.

Requirements

• Strong communication skills with active listening
• Basic understanding of operating systems, business apps, and network systems
• Comfortable working under pressure and focusing on client-oriented approach
• Fast, accurate typing with a calm, client-focused attitude
• Excellent attention to detail and reliability
• Access to a reliable laptop and stable internet connection
• Experience with ticketing systems (preferred) or familiarity with RMM platforms

Benefits

• Perks
• Birthday off
• Relaxed and supportive team environment
• Work-from-home flexibility
• Ongoing training for career growth
• Career Growth Opportunities