RemoFirst is looking for a Support Specialist to handle diverse inquiries within their centralized support system. The role involves collaborating with clients, employees, and internal teams to ensure queries are resolved efficiently. This is an opportunity to grow your career while contributing to the success of a fast-growing, mission-driven organization.
Requirements
- Handle incoming inquiries through Zendesk, ensuring accurate and timely responses.
- Resolve issues related to global employment, compliance, payroll, and employee support.
- Collaborate with internal teams and external stakeholders to resolve queries.
- Maintain clear documentation of issues and resolutions to ensure seamless handoffs.
- Provide feedback on workflows and support processes to enhance efficiency and service quality.
- Contribute to the development and refinement of best practices for support operations.
- Stay up-to-date on global employment laws and company policies to provide accurate guidance.
- Share insights and knowledge with teammates to foster continuous improvement.
- 2–3+ years of experience in customer support, operations, or a related role.
- Proficiency in support platforms like Zendesk (or equivalent tools), including workflow management and automations.
- Experience in EOR (Employer of Record), global HR, or payroll-related support.
- Exceptional written and verbal communication skills in English, with the ability to adapt communication styles for diverse audiences.
- Strong organizational and time-management skills to handle a high volume of inquiries across global time zones.
- Proactive by nature – you anticipate challenges, take the initiative, and consistently seek improvements.
- Proven ability to collaborate effectively in a remote-first, globally distributed environment.
- Strong preference with strong experience in Employee Payroll and Billing Support environments.
Benefits
- Health insurance
- Financial benefits
- PTO regulated by local statutory
- Top-of-the-range work equipment
- 100% remote work
