Service Desk Expert (w/m/d)
REMIRADortmund, North Rhine-Westphalia, Germany
Posted March 3, 2026
Full Time
About the Company
REMIRA is a leading German software provider that delivers AI‑driven cloud solutions for intelligent supply chain and unified commerce across retail, logistics, and industrial sectors. With a team of 500 employees and annual revenues of approximately €50 million, the company supports customers—from SMEs to large enterprises—in planning, purchasing, manufacturing, transportation, warehousing, and omnichannel commerce. Its portfolio includes advanced tools for inventory optimization, sales and operations planning, e‑commerce, POS, and order management, enabling end‑to‑end visibility and efficiency. REMIRA distinguishes itself by integrating AI into every step of the value chain, helping clients achieve higher economic performance and seamless omnichannel experiences worldwide.
Job Description
The Service Desk Expert will receive, classify, and process incidents and service requests, while working independently and meticulously tracking tickets and ensuring seamless documentation. The role involves close coordination with departments and teams to find quick solutions.
Requirements
- Experience in a service-oriented profession with advanced IT technical skills or as an IT professional in the service desk environment
- High service orientation, empathy, and solution-oriented thinking
- Clear, understandable, and appreciative communication
- Experience working with TopDesk or comparable ticket systems
- Very good knowledge of German and English in word and script
Benefits
- Flexible working hours
- Mobile work
- Professional and personal development opportunities
- Unlimited employment contract
- Attractive remuneration
- Good social benefits
