Content Engineer - Agent Deployment
Rely HealthChicago, Illinois, United States • San Francisco, California, United States
Posted October 24, 2025
85000 - 95000 USD year
Full Time
About the Company
Rely Health provides you with the infrastructure to design and deploy EHR-Integrated Care Navigation program(s) within 4 weeks for any hospital or health plan use-case. We recruit, train, and staff local Patient Care Navigators that can serve and in-person or remote liaisons to drive patient care. A technology suite is used to design modern digital pathways for your health system / health plan. Patients or members never have to download an app or set a password; all engagement is delivered through modern native channels (SMS-Text, Email, Phone Call). Patient Care Navigators have access to a Patient Relationship Manager (proprietary software) that seamlessly integrates with any EHR to drive digital journeys, manage task queues, and facilitate follow-up actions such as automated appointment reminders. Our Care Navigation programs have helped health systems / health plans fill in quality-based gaps (i.e., 53% decrease in ER visits for high utilizers), and drive better acquisition, retention, and satisfaction metrics (i.e., 60% conversion of patients with no PCP to an in-network PCP) amongst their populations.
Job Description
Rely Health is seeking a Content Engineer to specialize in Prompt Engineering, No-Code Tooling, and Kibana. The role involves developing and refining LLM applications, optimizing prompt results, and expanding the prompt library to enhance customer engagement. This position requires close collaboration with cross-functional teams to ensure service quality and drive continuous improvement, including managing stakeholder management and scaling solutions.
Requirements
- Bachelor’s degree in related field (UX/UI design, Interaction Design, HCI, Computer Science) or equivalent experience
- Proven experience with GPT (or similar AI content generation technologies and Kibana)
- Strong knowledge of Elasticsearch and its integration with Kibana
- Ability to communicate complex technical topics clearly and concisely
- Experience interfacing with customers in a high-capacity and driving the adoption of the product
- Experience with no-code or low-code platforms
- Experience with project management/documentation tools like Notion
- Strong analytical skills
- Knowledge of data visualization principles
- Excellent communication and teamwork skills
- Ability to scope project timelines and meet deadlines
Benefits
- 401k
- Dental insurance
- Health insurance
- Vision insurance
- Technology reimbursement
- Paid time off
- Paid Parental leave
- Professional development