Associate IT Engineer
ReliaQuestTampa, Florida, United States • Salt Lake City, Utah, United States
Posted December 3, 2025
Full Time
About the Company
ReliaQuest exists to Make Security Possible, allowing security teams to detect, contain and respond to threats within minutes—anytime, anywhere. Our GreyMatter platform empowers enterprise security teams to leverage their current or future technology stack to drive greater visibility and automation without the need to centralize data or standardize tools. Built on over a decade of experience, ReliaQuest is the only cybersecurity technology company at scale, at the enterprise, that provides optionality and modularity—making the customer the platform. With over 1,000 customers worldwide and 1,200 teammates across six global operating centers, ReliaQuest delivers security outcomes for the most trusted enterprise brands in the world. .
Job Description
We are looking for an Associate IT Engineer to provide a smooth and seamless technology experience for new employees in onboarding, serve as the first line of support for requests and issues from internal employees, and troubleshoot technical issues. The role requires a strong foundation in troubleshooting theory, ticket tracking, vendor management, and A/V deployment, as well as experience with customer service and technical writing.
Requirements
- Bachelor's Degree in a field related to Information Technology
- 1-3 years of experience in Mac and/or Windows troubleshooting and configuration
- Experience and skill in customer service
- Basic understanding of Networking concepts (TCP, UDP)
- Experience resolving hardware and software issues, including user environment and educational opportunities
- Comfortable navigating command line interfaces
- Ability to demonstrate good attitude, energy, and effort
- Accountability, focus, adaptability, and helpfulness
Benefits
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
- Opportunities for career growth and specialization