Implementation Analyst

At Relatient, we’re on a mission to simplify access to care – intelligently. As the leader in intelligent scheduling and patient engagement, we help healthcare organizations connect with patients more effectively through AI-powered workflows, real-time automation, and flexible access tools.

Requirements

• Provide timely, helpful responses and basic troubleshooting assistance to clients by phone and e-mail
• Take clear ownership of designated issues submitted by customers
• Act as a liaison between the client and the technical team
• Escalate issues to management when needed
• Communicate clearly and precisely with customers regarding technical issues
• Maintain complete and accurate log of customer interactions and technical details
• Provide on-call support to address urgent issues when they arise
• Develop, implement, and manage operational policies and procedures
• Perform other duties as assigned

Benefits

• INR 5,00,000/- of life insurance coverage
• INR 15,00,000/- of group accident insurance
• Education reimbursement
• 10 national and state holidays, plus 1 floating holiday
• Flexible working hours and a hybrid policy