Forward Deployed Engineer Manager
Regal.aiNew York, New York, United States • New York, New York, United States • New York, New York, United States
Posted October 6, 2025
175000 - 200000 USD year
Full Time
About the Company
Regal.io is an AI Agent Platform designed for enterprise customer experience (CX), focusing on support, sales, and operations calls. The company offers tools to build, deploy, and monitor low-latency, omniscient AI Agents that integrate seamlessly with first-party customer data. Regal also provides A/B testing capabilities to blend AI agents with human counterparts, fostering continuous improvement in contact centers without the need for extensive engineering resources.
Job Description
Regal is an AI Agent Platform building AI Agents for customer communications. They are seeking a Senior Forward Deployed Engineer to lead customer launches, guide a team, and optimize AI Agent performance. The role requires a balance of technical expertise, product thinking, and operational execution to scale the implementation of their platform.
Requirements
- 4–6+ years in a technical, customer-facing role (Forward Deployed Engineer, Solutions Engineer, or Implementation Lead)
- Strong working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)
- Commercially aware, understanding how great deployments unlock renewals, expansions, and customer advocacy
- Experience designing or managing enterprise integrations
- Proven ability to lead projects and people, balancing customer urgency with long-term scalability
- Strong project management instincts
- Hands-on ability
- Comfortable delegating and setting direction
Benefits
- Medical, Dental, and Vision plans
- Flexible PTO
- 401k Plan
- Paid parental leave
- Subsidized ClassPass membership
- In-office breakfast and snacks
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
