Coordonnateur du centre de services TI

The IT Service Center Coordinator is responsible for coordinating the allocation of tickets and requests, providing customer service to clients, and leading weekly team meetings. The ideal candidate should have a degree in computer science or a related field and 3-7 years of experience in IT infrastructure management and support.

Requirements

• Degree in computer science or a related field
• 3-7 years of experience in IT infrastructure management and support
• Excellent technical skills, including knowledge of Microsoft Office, Exchange, Office 365, Windows 7-10, chat and video conferencing tools, Active Directory, and virtualization
• Good communication and problem-solving skills
• Ability to work independently and as part of a team
• Proactive, motivated, positive, and enthusiastic
• Autonomous, well-organized, and able to manage priorities effectively
• Strong customer service orientation
• Excellent communication skills
• Ability to communicate complex technical information in a clear and concise manner
• Collaborative, tolerant of ambiguity and stress, and able to demonstrate pedagogy, patience, and availability

Benefits

• 37.5-hour workweek
• Overtime paid or accumulated in a personal time bank
• Flexibility allowance for coverage of rotating alerts
• Business expense account for professional activities
• Transportation costs for client visits, internet usage, and cell phone usage