Member Services Manager - Hybrid
Red Envelope ConsultingIndianapolis, Indiana, United States
Posted February 4, 2026
Full Time
About the Company
Red Envelope Consulting is a consulting firm that delivers client support, member relations, and loan closing services, primarily serving small businesses and nonprofit organizations such as churches.
Job Description
Member Services Manager job opportunity in Indianapolis with a dynamic team, providing top-notch customer service and working with membership to maximize retention rates.
Requirements
- Help lead the 2-year membership engagement journey to maximize membership renewals.
- Meet with members virtually to help with the utilization of benefits and to assist with website portal navigation.
- Contact all past due members (email and phone), send renewal invoices as requested, and record on tracking sheet in Salesforce.
- Serve as liaison with the finance team for membership renewals.
- Manage the cancellation list and send to finance at the end of each month.
- Keep Salesforce current with member information
- Run reports in Salesforce as requested/needed
- Send “Thank you for renewing” emails on monthly basis (include all attachments & links.)
- Working knowledge of Chamber Care Health Alliance (SIHO) members and brokers.
- Assist with new member application activation.
- Process member exit surveys.
- Other duties as requested by Senior Director.