Sr. Operational Excellence Analyst
RecargaPayAruba
Posted October 31, 2025
Full Time
About the Company
Helping millions rethink their finances. RecargaPay is the financial platform that simplifies life for over 10 million Brazilians. We empower people and small businesses to spend, save, borrow, earn, and manage money quickly, securely, and all in one app. Founded in 2010 and authorized by the Brazilian Central Bank with the SCFI License, RecargaPay combines innovation and purpose to help people get the most out of their money. Backed by over US$ 120 million in investments, we are on a mission to make financial services simpler, fairer, and accessible for everyone.
Job Description
RecargaPay is seeking a Senior Operational Excellence Analyst to raise the standards of efficiency and quality across operations, focusing on AHT, productivity, and customer experience. This role bridges data and operations, turning analyses into strategic insights, optimizing processes, and driving performance in both BPO partners and internal operations. The ideal candidate will be critical-minded, curious, and results-oriented, capable of working end-to-end to drive operational excellence.
Requirements
- Monitor and analyze operational performance, focusing on AHT, productivity, quality, CSAT, NPS.
- Maximize operational efficiency across support channels and leadership routines.
- Automate processes and routines within Training and Quality areas.
- Develop and maintain up-to-date operational playbooks and technical documentation.
Benefits
- Health and dental insurance
- Life insurance
- Meal Benefit
- Wellness program
- Home office allowance
- Incentive for education/language learning
- Work from anywhere
