Customer Success Specialist
RapsodoKuala Lumpur, Kuala Lumpur, Malaysia
Posted September 4, 2025
Full Time
About the Company
WE'RE ADVANCING THE WAY SPORTS ARE PLAYED AND ENJOYED GLOBALLY THROUGH DATA AND TECHNOLOGY. At Rapsodo, we don't just enhance the game, we redefine it. Our transformative technology is changing the face of sports tech and setting a new gold standard across the world. We’re more than just products - we're the ticket to a better future.
Job Description
Rapsodo is a sports technology company using computer vision and machine learning to optimize athlete performance. They are seeking a Customer Success Specialist to support the Japanese customer base, providing both direct and indirect support. The role involves providing education, troubleshooting, and collaborating with Sales, Product, and Marketing teams. The ideal candidate will have excellent communication skills, organization, and a passion for customer engagement.
Requirements
- Bachelor’s degree
- 2-4 years of experience in Customer Support, Marketing or Business
- Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent)
- Fluency in English
- Highly organized with a strong attention to detail
- Action oriented with the ability to handle multiple projects
- Excellent organizational and time management skills
- Proficient with Microsoft Office Suite
- Self-starter with a strong desire to learn
- Excellent presentation, verbal and written communication skills
- Passion for sports (Baseball & Golf a plus)
