Customer Success Manager

Cyberbit is seeking a Customer Success Manager to maintain and grow accounts in the Asia Pacific and Middle East regions. The ideal candidate will have experience in cybersecurity technical training, customer success, support, or technical account management, and proficiency in SAAS technologies.

Requirements

• 2+ years of experience providing cybersecurity technical training
• 2+ years of experience with a customer success, support, or technical account management role within a cybersecurity-focused organization
• Associates, Bachelors, Masters, and/or PhD from a cybersecurity program – strong advantage
• Strong ability to plan, multi-task, and manage time effectively in a remote working environment; meticulous notetaking is a must
• Excellent written, verbal, and interpersonal communication skills; strong Excel and PowerPoint skills
• Works and presents in a systematic and orderly fashion, able to dive deeply into detail
• Experience with Salesforce – strong advantage
• Cybersecurity certifications from EC-Council such as Certified Incident Handler / Certified Security Analyst – strong advantage