Product Support Representative - Tier 1 (RCM/Billing/Healthcare)
Raintree Systems, IncAustin, Texas, United States • Dallas, Texas, United States • Houston, Texas, United States
Posted May 7, 2025
Full Time
About the Company
Raintree Systems provides an all-in-one EMR solution for therapy and rehab, including patient engagement, revenue cycle management, and billing.
Job Description
Join Raintree Systems as an Associate Product Support Representative and be part of shaping the future of therapy technology. As a critical member of the customer support team, you will provide exceptional service to clients, troubleshoot issues, and contribute to the growth of the company.
Requirements
- Bachelor's degree or relevant experience
- At least 2 years of software application support experience in a SaaS environment
- High technical aptitude
- Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment
- Medical/Revenue Cycle Management experience preferred
- Previous SaaS or Healthcare IT company experience preferred
- Working knowledge of EMR/EHR medical software applications is a plus
Benefits
- Remote Work/Work From Home
- Paid Time Off/11 Paid Holidays/Year-End Holiday Break
- Health, Dental, Vision, HSA/FSA
- 401K with Company Match
- Disability & Life Insurance
- Employee Assistance Program
- Paid Parental Leave
