Service Delivery Manager
Questronix CorporationMakati, Philippines
Posted April 29, 2025
Full Time
About the Company
Your trusted business partner for IT solutions and services. Questronix has grown to be one of the largest IT solutions and service providers and systems integrator in the Philippines since 1987 that has earned awards and certificates through its focused professional team of experts.
Job Description
This role focuses on managing and improving service delivery. The Service Delivery Manager will build and maintain client relationships, monitor SLAs, lead and motivate teams, and drive process improvements. They will also be responsible for performance reporting, issue resolution, and budget management.
Requirements
- Building and maintaining strong client relationships
- Monitoring adherence to SLAs
- Leading and motivating service delivery teams
- Defining KPIs and tracking performance
- Managing escalations and resolving service disruptions
- Preparing performance reports
- Collaborating with cross-functional teams
