Questrade Financial Group is seeking a Senior Fraud Investigator to assist in various investigations, including internal fraud, merchant fraud, and payment fraud. The ideal candidate will have 3-5 years of experience in mortgage and lending fraud, a University degree in business, statistics or criminology, and strong analytical and problem-solving skills.
Requirements
- Developing solutions and making recommendations based on investigations and understanding of business strategy and stakeholder needs.
- Conducting independent analysis and assessment to resolve current investigations, identify root causes, quantify risk exposure and reduce future fraud incidents.
- Supporting the merchant onboarding/review process by providing fraud based recommendations to SalesOps.
- Building effective relationships with internal / external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations).
- Analyzing and assessing incidents and cases that may be complex and require knowledge on several different product lines.
- Conducting in-depth reviews and thorough link-analysis.
- Analyzing data and information to provide insights and recommendations.
- Monitoring and analyzing various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
- Documenting actions and information found throughout the investigation to develop and maintain account/case files.
- Developing and maintaining an understanding of the financial crime management processes, frameworks and techniques.
- Providing input and developing recommendations for process and customer service improvements.
- Preparing reports, notifications and activity / case filings to upper management or as required.
- Staying abreast of financial crimes risk trends, relevant regulations and compliance standards.
- Supporting the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
- Exercising judgment to identify, diagnose, and solve problems.
- Providing guidance, training and awareness to the organization (including Fraud Investigators) to ensure they adhere to best practices and industry standards.
Benefits
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
