Lead Technical Author

Quantios is a leading provider of software solutions for the trust administration and corporate services industry. The company is committed to fostering a diverse and inclusive workplace where creativity, learning, and collaboration drive success.

Requirements

• Lead the investigation, evaluation, and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring
• Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence
• Manage a team of technical authors, supporting and providing development, coaching, and resource planning
• Collaborate with Product Owners and Engineering leaders to ensure Definition of Done is met in time for all new features within release cycles
• Own and evolve content management systems, publishing workflows, and CI/CD pipeline integration
• Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability
• Champion user-centered content design and accessibility standards
• Contribute to cross-functional initiatives around onboarding, support, and customer success enablement