Customer Success Manager, Portworx

Customer Success Manager role in Bangalore, India. The role involves driving customer satisfaction, strengthening customer relationships, and building trusted advisor relationships. Key responsibilities include on-boarding, support, services, adoption, training, advocacy, retention, and outcomes renewals, up-sell, cross-sell, reference-ability, customer satisfaction, adoption, consumption, customer engagement, etc.

Requirements

• 3+ years of experience in customer-facing, relationship management role
• 1+ years of experience working with container orchestration technology in an enterprise environment
• Excellent communication, project management, presentation, and problem-solving skills
• Ability to build trusted partner relationships with premier Enterprise, Public Sector, Healthcare and Financial Services Industry customers
• Ability to manage multiple projects and tasks, determining project urgency and execute detailed action plans in collaboration with customers and stakeholders
• Good technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS and Azure
• Broad understanding of the cloud native landscape, current CNCF projects and popular applications/use cases met by this architecture
• Ability to seek and identify new use cases which could benefit from cloud native architecture
• Project Management and/or service delivery qualifications (such as PRINCE2 or ITIL)

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events