Shore Operations Assistant Manager oversees guest port, airport, and hotel operations, ensuring exceptional service standards and seamless coordination across teams, vendors, and cruise partners.
Requirements
- Supervise all aspects of guest port, airport, and hotel operations, ensuring exceptional service and operational efficiency.
- Manage and coordinate staffing levels, scheduling, and deployment across multiple locations.
- Liaise with pier, airport, and hotel personnel to resolve issues, manage incidents, and ensure smooth guest transitions.
- Support the development and implementation of operational policies and procedures.
- Monitor service quality, conduct regular audits, and ensure compliance with company and client standards.
- Lead and motivate local teams, ensuring high performance and adherence to uniform and conduct standards.
- Support recruitment, onboarding, and training of new operational staff.
- Build and maintain strong relationships with clients, service providers, and key port authorities.
- Assist with contingency planning, irregular operations management, and crisis recovery programs.
- Ensure full compliance with UK and EU immigration, safety, and maritime regulations.
- Report on operational performance, guest feedback, and improvement opportunities.
- Participate in industry events and forums as required.
Benefits
- 24 days of Annual Leave + Bank Holidays (or days in lieu)
- Competitive Salary
- Ongoing training and opportunities for career progression
- Long term permanent employment relationship
- Flexible working hours
- Participation in the success of the business
- Opportunity to work within a vibrant and multicultural team
- Supportive working environment
