Strategic Customer Success Manager

As a Strategic Customer Success Manager at PTC, you will ensure high levels of customer satisfaction through delivery and coordination of services targeted at the development of long-term, trusted relationships with Enterprise level clients in the Nordics region.

Requirements

• Act as a trusted advisor for the client's internal champion executive, senior managers, program, and technical teams
• Work closely with Enterprise Customers from on-boarding PTC's products to adoption and scale
• Identify expansion opportunities and risks to subscription renewals
• Drive Business Value through identification & prioritization of customer business initiatives, key processes, and required capabilities to develop a customer specific value roadmap
• Provide Quarterly and Annual business reviews
• Serve as a partner to the Sales team, identifying new opportunities and providing account management support
• Establish a trusted relationship with customers to develop referenceable accounts

Benefits

• Competitive salary and benefits package