Professional Services Manager
Proton.aiCambridge, Massachusetts, United States
Posted November 22, 2025
150000 - 180000 USD year
Full Time
About the Company
Proton is changing the wholesale distribution industry with AI-powered sales software, aiming to bring the industry into the modern age.
Job Description
Proton is looking for a Professional Services Manager to lead and grow their customer onboarding and implementation function. The role involves leading a team of 7 implementation and integration specialists, driving project execution, and building scalable delivery infrastructure.
Requirements
- 2+ years of experience leading a Professional Services or Implementation team
- Directly managed complex SaaS onboarding or integration projects
- Strong communication skills and ability to build trust with customers and internal teams
- Structure and process management in high-growth environments
- Metrics-minded and data-driven improvement skills
- Familiarity with APIs, integrations, CRM/ERP systems (a plus)
- Ability to thrive in fast-moving, ambiguous environments
Benefits
- Competitive salary and stock options
- Unlimited PTO + 10 company holidays
- 401k with 3% company contribution
- Medical, dental, and vision insurance
- 12 weeks fully paid parental leave
- Annual company-paid offsites
- Professional Growth Fund for learning opportunities