Director, Client Success

Propio Language Services is seeking a Director of Client Success to lead and oversee the Client Success team, developing and executing strategies to ensure client retention, satisfaction, and expansion.

Requirements

• Bachelor’s Degree or equivalent work experience; Master’s degree preferred.
• 8+ years of experience in client-facing roles, with at least 5 years in a leadership or management capacity.
• Proven track record of managing large, complex client relationships and driving client satisfaction, retention, and expansion.
• Strong strategic and analytical skills, with the ability to use data to drive decisions and improve outcomes.
• Excellent written and verbal communication skills, with the ability to present to C-level executives and clients.
• Experience in contract management, including renewals, negotiations, and pricing.
• Strong knowledge of project management, customer success platforms, and CRM tools (e.g., Salesforce, HubSpot).
• Demonstrated ability to mentor and lead teams, fostering professional growth and development.
• Detail-oriented, with excellent time management and organizational skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• A passion for delivering high-quality service and building long-term client relationships.

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment