Customer Success Manager, Scale

Procurify is looking for a Customer Success Manager, Scale to join their remote team. The role involves managing a large portfolio of SMB accounts, being a champion advocate and customer obsessed, and working closely with cross-functional teams to address customer needs and resolve issues.

Requirements

• 3+ years of Customer Success experience in a SaaS environment
• Experience working with a large book of customers (125+)
• Strong analytical skills; able to interpret dashboards, usage signals, and customer health trends
• Comfortable with CS tools (e.g., Vitally, Salesforce, in-app messaging, automation platforms)
• Excellent triage skills—knows when to apply 1:1 support vs. scalable, digital-led engagement
• Self-starter attitude and naturally thinks outside the box
• Excellent written and verbal communication skills, both internally and externally
• Successful experience speaking and presenting to customers and stakeholders
• Customer-centric mindset; challenges the status quo and finds a better way
• Proven track record of growing and developing customers, with a keen ability to understand a client’s needs and suggest solutions to retain and enhance growth opportunities
• Understands our buyer personas and the needs / “pains” of our target market
• Excellent attention to detail
• Keeps up to date on trends and news from the industry, our competitors, and our target market
• Comfortable working independently as well as part of a team in a fast-paced environment

Benefits

• Flexible working hours
• Unlimited responsible time off
• Extended health benefits
• Community initiatives
• Stock options