Partner Support Specialist

Prizeout is a leading New York City-based fintech company that provides rewards and loyalty solutions to partners. We're looking for a Partner Support Specialist to serve as an essential operational link between Prizeout and our credit union partners.

Requirements

• 1-3 years of experience in customer support, partner support, account coordination, or a similar client-facing role
• Strong problem-solving abilities with confidence managing complex or ambiguous issues
• Excellent written and verbal communication skills
• Tech-savvy, organized, and comfortable managing multiple cases at once
• A helpful, patient, and partner-first mindset with the ability to understand issues from the partner’s perspective
• Comfortable with evolving priorities and operational needs
• Willingness to work at least 1 weekend day and 3 weekdays onsite in NYC

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan