Sr. Director, Practice Operations

The Sr. Director, Practice Operations is responsible for managing the region's clinically integrated multi-specialty practices in order to drive performance results, and for overseeing the Performance Management, Implementation, and Training teams. This role involves managing the end-to-end relationship of a client in Privia, from implementation to performance management, and overseeing the project management, training, and support activities of the go-live of physician practices.

Requirements

• Manage the Operations Consulting Team that handles Implementation, Training & Performance Management
• Serve as the senior escalation point for the market-based team, physician practices, and support services
• Manage the Performance, Implementation and Training Teams
• Collaborate with other Privia teams, both locally and nationally, including Revenue Cycle, Credentialing, Finance, IT, and Population Health
• Host regular meetings with each physician practice in the portfolio to review action plan improvements and revenue growth
• Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
• Provide regular status updates to Privia leadership via regular operating meetings and one-off communications
• Provide coaching to junior team members through regular feedback loops and 1:1s

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Pet insurance
• 401K
• Paid time off
• Wellness programs