Teamlead Customer Care
Prijsvrij Vakanties's-Hertogenbosch, Noord-Brabant, Nederland
Posted July 16, 2025
Full Time
About the Company
Prijsvrij Vakanties is a dynamic Dutch travel company that curates sun holidays, city trips, winter sports, and long-haul flights, delivering high-value itineraries at competitive prices. Leveraging a 50-percent partnership with Germany’s DER Touristik, it offers exclusive access to top hotel chains such as SENTIDO, Calimera, and LTI, and direct departures from major German airports. The team’s commitment to innovation and customer service is reflected in an 8.6 Trustpilot rating and a thriving social-media presence of over 200,000 followers. With recent acquisitions like D-reizen and a culture that prizes creativity, teamwork, and rapid growth, the company invites passionate professionals to join its expanding, award-winning travel brand.
Job Description
At Price Free Holidays and D-reizen, we're looking for a Customer Care Team Lead to manage our Customer Care teams, combining operational leadership with planning and workforce management. As a people-oriented leader, you'll be responsible for daily management, coaching, and motivating employees, ensuring a positive team atmosphere and consistent quality in customer contact.
Requirements
- Higher professional education work and thinking level
- Experience as a Team Lead, Supervisor, or similar leadership role within Customer Care or a dynamic service environment
- Visible experience with workforce management, planning, or capacity management
Benefits
- Salary that fits experience and responsibilities
- 25 vacation days
- Discount on trips via Price Free Holidays & D-reisen
- Travel expenses reimbursement
- Good pension scheme
- 8% vacation allowance
- Sit-stand desks
- OV connection
- Bike plan
- Access to 800 online training sessions
- Friday afternoon drinks
- Bossche Bollen
- Monthly Price Free Padel Tournament
- On-site exercise
- Fresh fruit
- Collective discounts on health insurance
