Senior Manager, Software Development
PreciselyColorado, United States
Posted October 27, 2025
Full Time
About the Company
Precisely is a global leader in data integrity, offering solutions to ensure data accuracy, consistency, and contextual relevance. Their portfolio includes the Precisely Data Integrity Suite, which integrates data, improves quality, governs usage, geocodes locations, and enriches datasets for informed business decisions. Trusted by over 12,000 organizations worldwide, including 95 of the Fortune 100, Precisely powers AI, automation, and analytics initiatives with their robust software and strategic services.
Job Description
Precisely Software Incorporated is seeking a Senior Manager of Software Development to lead critical customer escalations for IBM Sterling B2B Integrator. The role involves escalating issues, supporting global support teams, maintaining operational excellence, and driving root-cause analysis. The company is a leader in data integrity and focuses on empowering businesses with trusted data solutions.
Requirements
- 10+ years in enterprise support or technical operations, especially with IBM Sterling BBi or equivalent platforms.
- Proven experience managing high-severity escalations and leading L3 support teams.
- Demonstrated expertise in incident management, ITIL frameworks, RCA, SLA enforcement, and escalation governance.
- Exceptional stakeholder management and communication skills.
- Ability to troubleshoot issues with teams.
Benefits
- Career development opportunities
