Customer Success Manager

Join Precisely Software Incorporated as a Customer Success Manager to support 40+ accounts and drive customer retention, engagement, and expansion. As a 100% remote position, you'll work from anywhere in the US and be part of a company that empowers businesses to make confident decisions based on trusted data.

Requirements

• 5+ years' experience managing 'land-and-expand' account strategies in a customer interaction role
• Demonstrated history of strong client retention through client engagement and renewal negotiation strategies
• Bachelor's degree in business or related field
• Previous experience in the enterprise data and analytics market; data catalog, metadata management, data quality and/or data analytics markets preferred
• Ability to manage multiple customer issues, deadline-driven tasks and projects concurrently
• Ability to escalate customer issues by aligning and communicating with internal resources
• Strong interpersonal skills and ability to work in matrixed organizations
• Experience leading and executing customer meetings and events
• Skilled in communicating with C-level suite of organizations

Benefits

• 100% remote work
• Flexible work arrangements
• Opportunities for growth and learning
• Community building
• Career development
• Diversity and inclusion in a distributed environment