Community Manager (Social Media)

We are looking for a sharp, socially fluent Community Manager (Community Engagement Strategist) to join our team in New York. This role sits at the intersection of community management, social strategy and culture, helping brands show up authentically, build meaningful connections and actively participate in real-time conversations across platforms.

Requirements

• 2-3 years of community management experience under your belt (bonus points if it’s at an agency)
• Deep understanding of top social media channels and their latest functionality and features
• Hands-on experience with daily social listening, identifying trendjacking opportunities and translating community insights into brand recommendations, creative briefs and content ideas
• Proficiency in one or more content management tools such as Sprinklr, Hootsuite or Khoros, as well as analytics platforms like Meltwater
• Strong understanding of online customer service best practices and how to apply them in a professional, on-brand way
• Demonstrated ability to manage multiple concurrent projects across teams, prioritize effectively and consistently meet deadlines in a fast-paced environment

Benefits

• Salary: $60,000-$70,000
• Comprehensive health care (Medical, Dental, Vision)
• Employee Stock Ownership Plan (ESOP) with annual shares of Project Worldwide, our parent company
• Traditional and Roth 401(k) options with an annual employer contribution based on company performance
• Flexible Time Off (FTO), company holidays and mental health days
• Flexible work locations within the US - remote is a-ok!
• Flex Fridays
• Employee Assistance Program (EAP) with mental health, family, career, legal and financial support
• Paid parental leave and fertility support
• Training and team-building programs
• Camp Praytell, our company offsite (eligibility based on start date)
• Employee Resource Groups (BEACON, Compañeros, elevAsian, Herizon and Prism)