IT Helpdesk Engineer

ARRISE is seeking an IT Helpdesk Engineer to join its team in Wrocław, Poland. The ideal candidate will have strong practical experience with Active Directory, Microsoft 365, Intune, and SharePoint, as well as advanced knowledge of Windows, macOS, and Linux operating systems. The role involves providing 1st and 2nd line technical support, troubleshooting hardware and software issues, and supporting core IT infrastructure.

Requirements

• Serve as the single point of contact for all IT-related queries and incidents
• Log, categorize, prioritize, and manage support requests within the Jira Service Desk system
• Provide 1st and 2nd line technical support, troubleshooting hardware and software issues
• Support and maintain core IT infrastructure
• Diagnose and resolve technical issues efficiently using all available troubleshooting tools and resources

Benefits

• Long-term employment
• Flexible timetable
• Comfortable working conditions
• Paid vacation and sick leaves
• English lessons
• Gym
• Competitive salary level